I am a small business customer who recently joined EE. Porting was supposed to happen yesterday and as per the usual process, my Voda SIM stopped working, followed by a text message from EE stating the number port had been completed.
Data works on the new EE Sim, however when calling or making calls from what should be my previous number, I get the message "You have dialled an incorrect number". Weirdly I can send and receive text messages, but only via the temporary number issued with the EE sim.
Numerous calls to customer services has ended up with me being transferred to an EE store, Apple or the line being cut off rather than any sort of help from the small business team in India. I was told I needed to go to an EE store to provide proof of ID so I can get a password set on the account, the EE store tried a new SIM, and other troubleshooting tactics, but still nothing. The UK team cannot help me as its a small business account and I am stuck with a business line that cannot receive or make calls, or receive SMS.
Is there some sort of escalation path to someone I can speak to in the UK to get this resolved, seems like a simple "Split Port" problem, perhaps needs a network refresh on EEs side. The India team are unfotunately not helpful at times, and where they fall short, they seem to just palm me off to someone else to make it not their problem.
Any help would be greatly appreciated!
