Esim Help for Upgraded Samsung

[Jwoody1]

Hi all,

I've just received my upgraded Samsung and have managed to get almost everything transferred over from my old phone.  I previously had a Samsung with an esim and thought it would be as easy as deactivating my old phone and the esim would then work on my new phone?  The option to deactivate is 'greyed out', I can't change the settings at all in my old phone.

Grateful for any assistance!

[Christopher_G · Accepted solution]

Hi @Jwoody1 

Did you get a replacement eSIM with your upgrade? If not, you can order one and once you've registered it, the old one will deactivate.

What is an eSIM and how do I use an eSIM? | Mobile Help | EE

Chris

[fahim123]

It was a great help, i fixed my issue regarding esim activation in my samsung device.