Error linking SIM to account

[bridgechapel]

Hi

I have a new EE SIM, I have an  EE account and I'm trying to link my mobile number to the account.  I keep getting told its not possible and come back when it's fixed. I have tried from my PC browser and the phone APP with no luck. 

Any ideas ?

Thanks

[Christopher_G]

Hi @bridgechapel 

Welcome to the community.

If you try on a different device or browser, does it do the same thing?

Chris

[bridgechapel]

Hi @Christopher_G 

I have tried doing this on Chrome and Edge on my laptop, and on Chrome and the EE App on my phone.  I can get to the stage of entering the new mobile number, receiving the confirmation code but when this is entered, this is when I get the error.

I have attached a pic of the error.

    

[Christopher_G]

OK, thanks @bridgechapel 

I recommend speaking with our Mobile Care team to see if they can link the accounts from our side for you.

Chris