Emergency calls only

[simon242]

Over the last week mine and my wife's phone keeps going to emergency calls only. The phone says no SIM. I can't phone ee so I'm left yet again with no service. It's now obviously a sim problem.

[Katie_B]

Hi @simon242. 

Thanks for coming here. 

Is your wife on EE?

Have you tried your SIM in another device?

Katie

[simon242]

Hello, yes my wife is on ee.

[Katie_B]

Thanks for confirming @simon242. 

If your phone is not detecting your SIM I would recommend trying your SIM in another device. 

If this continues when placing your SIM into another device please try a replacement SIM. 

This can be ordered by giving us a call or visiting your local EE Store. 

Katie

[simon242]

I can't use my phone to report SIM issue as my phone says no SIM in phone emergency calls only. Message bot says use WiFi calling but you need a network to activate WiFi calling. This problem is ongoing and I am getting no help from EE. They said they would call me back in 3 days that was 6 day's ago.

[Northerner]

Hi @simon242 

• Are you on EE PAYG or pay monthly contract. 
• What device do you have and did EE provide it. 
• Are you in the UK. 

Thanks 

[simon242]

Pay monthly contract, not EE phone and I'm in the UK. 

[Northerner]

Hi @simon242 

What phone do you have, how long have you owned it and where did you buy it.

Can you try the sim in another device.

Thanks 

[simon242]

I have a brand new Nokia C32. I bought it thinking that my old phone was the problem. It's from ao. 

[Northerner]

Hi @simon242 

Have you tried manually selecting EE from your network settings. 

Can you make sure the sim is correctly inserted. 

Thanks