EE won't give me a PAC code

[Dazza1504]

Good evening everyone

I'm hoping someone can enlighten me and explain to me and give me an explanation.

My contract expires in 12 days and I have already given EE 30 Days Notice due to not agreeing on a new contract so today I requested a PAC code and was told by the EE that a block has been put on my mobile number which  stopping me from being given a PAC code which i have found to be an absolute disgrace, apparently my mobile number is classed by EE as a premium number but surely I'm legally entitled to a PAC code so that I can take my number and go with another network.

[Profile closed]

Hi @Dazza1504 .

Welcome to the EE Community,

normally if you got a premium number you can't text PAC to 65075 if you call 150 and select the option to leave EE they should send you a one time pin to verify that you do have the number.

Thanks,

David 

[Dazza1504]

EE sent me a one time pin which I varified and gave it to customer services representative in the upgrades team he then stated he couldn't give me a PAC code which is totally unacceptable

[XRaySpeX]

You don't give notice to cancel when you are intending to move to another network by PAC. It's 1 or t'other.

[Dazza1504]

Oh okay I see well I did give 30 days notice that I wouldn't be staying with EE as we couldn't agree on a new 24 month contract it wasn't until today that I requested a PAC code which then the upgrades team member stated he couldn't give me one after speaking to his manager

[Sam12345671]

I think EE is crazy, I text 65075 to ask for PAC number, it is blocked.  I called for EE to leave to ask for PAC number, when press 4 for leave.  It immediately hang up. Crazy

[Katie_B]

Hello @Sam12345671. 

I'm sorry to hear this has happened. 

Did you call before 8pm yesterday?

Our call centres are open 8am-8pm Saturday and Sunday.

Katie

[Samb098]

I got a pay as you go sim and when I text pac to 65075 105 reply’s to me saying 

Welcome to EE's Port in service

Its only 2 steps so won't take long.

For more information and trouble shooting steps open care.ee.co.uk/porting_to_ee

Please reply with the number you want to transfer from your current service provider

and I can’t get my pac code 

[Katie_B]

Hello @Samb098. 

Thanks for coming here. 

I am sorry to hear you are looking to leave.

Have you recently activated this SIM?

Texting PAC to 65075 should provide you with your PAC code. 

Within your account online do you see the option to select Leave EE?

Katie