E-sim

inespallm
Explorer

‎18-12-2023 05:02 PM

Hi, I've just set up a pay monthly account but the option for me to download the E-sim is not showing. 

Could I have some help to download the E-sim, please?

Thanks

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3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎18-12-2023 05:11 PM

 Order a replacement SIM & select eSIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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inespallm
Explorer
In response to XRaySpeX

‎18-12-2023 05:19 PM

Thank you, this was in part helpful. I managed to download the e-sim but to activate it they are requiring a pin sent to the old sim, which I cannot access. Any other way to activate? THanks

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Chris_B
EE Community Star
EE Community Star
In response to inespallm

‎18-12-2023 06:21 PM - edited ‎18-12-2023 06:23 PM

@inespallm   Only if you speak with customer services.         To activate an eSim like you are trying to do via your account requires a pin sent to your phone as it expects you to already have a working sim.   This is to prevent someone from taking your number.      

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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