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Contract switched to pay as you go

Yass98
Explorer

‎07-10-2024 10:18 AM

I had a monthly contract with you guys and when it ended it changed to pay as you go I stopped using it because I moved abroad but now I'm in need of receiving a text message on the same number but it says that number is disconnected what can I do please help

0 Helpful
2 REPLIES 2
Yass98
Explorer

‎07-10-2024 10:19 AM

I had a monthly contract with you guys and when it ended it changed to pay as you go I stopped using it because I moved abroad but now I'm in need of receiving a text message on the same number but it says that number is disconnected

0 Helpful
bristolian
EE Community Star
EE Community Star

‎07-10-2024 10:49 AM

All new PAYG SIMs need to be activated in the UK first before roaming is enabled for use abroad. Did you do that?

If yes - have you used the same phone since being abroad? When did you last use it for a chargeable call, text or top-up?