Contract switched to pay as you go

[Yass98]

I had a monthly contract with you guys and when it ended it changed to pay as you go I stopped using it because I moved abroad but now I'm in need of receiving a text message on the same number but it says that number is disconnected what can I do please help

[Yass98]

I had a monthly contract with you guys and when it ended it changed to pay as you go I stopped using it because I moved abroad but now I'm in need of receiving a text message on the same number but it says that number is disconnected

[bristolian]

All new PAYG SIMs need to be activated in the UK first before roaming is enabled for use abroad. Did you do that?

If yes - have you used the same phone since being abroad? When did you last use it for a chargeable call, text or top-up?