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Lost sim

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Billychase
Visitor

‎07-10-2024 11:01 AM

I lost my pay as you go Sim card in India while on holiday, I need to cancel as my credit card is on there so if someone finds it they can top up and use my money. I can't log in to my ee as I don't have the Sim for ee to text the code to me, I also can't call as it says to online how do I cancel this? 

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Katie_B
EE Community Support Team

‎07-10-2024 11:09 AM

Hi @Billychase. 

Welcome to the community. 

I'm sorry to hear that your SIM has been lost. Check out this Lost or Stolen Mobile Phone help page for information on how to report this to us.

If you are unable to call from another handset, could you please confirm if you have access to Skype? Our customer care team can also be contacted by calling +447953 966 150 through this service.

Katie

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Katie_B
EE Community Support Team

‎07-10-2024 11:09 AM

Hi @Billychase. 

Welcome to the community. 

I'm sorry to hear that your SIM has been lost. Check out this Lost or Stolen Mobile Phone help page for information on how to report this to us.

If you are unable to call from another handset, could you please confirm if you have access to Skype? Our customer care team can also be contacted by calling +447953 966 150 through this service.

Katie