Contract Renewal: SIM Only - Why does EE post a new SIM?

[chezzy271]

Hi,

I renewed my two-year contract. SIM only. Upon check-out, EE claimed they would send me a new SIM. Does anyone have any experience with this? I am overseas so the current SIM in my phone better not stop working, otherwise I am stuffed because of MFA on banking.

Is this just a way to encourage me to register another SIM and a new number?

Never in my life has a renewal (at Three for 7 years) required the shipment of a new SIM.

Thoughts?

[Ali_A · Accepted solution]

Hi @chezzy271 

Welcome to the Community. 

A new SIM card isn't necessary on an upgrade, so you can choose to have one or use the existing. 

If you do have a SIM sent out as part of an upgrade, you'd manually have to activate it once you receive it, so there is no worry of your current SIM card stop working automatically while overseas. 

Ali

[chezzy271]

That is very helpful, thank you.

[Chris_S]

Hi @chezzy271 Just let us know if there's anything else that you need, and we'll be happy to help 😊

Chris S