Changing my number

[Emma267]

If I want to change my phone number will I be sent a new sim and will my old number no longer exist if my contacts were to try and contact me on my old number 

[bristolian]

Hello @Emma267 

Welcome to the EE Community

If you change your number, then the new number replaces your old number.

There's no need for a new SIM, your number can often be changed immediately you ask.

Unless this is for malicious call reasons, there is a charge for number changes.

[Emma267]

Does this mean when my number changes my current number won’t be recognised?

[bristolian · Accepted solution]

Indeed so.

If you proceed with a change of number, your old number is disconnected to make way for the new one.

You can't have 2 numbers active on the same SIM at the same time.