Cannot make calls using my new SIM

[HelpMe1234]

I have purchased a new SIM on a £15 unlimited minutes plan, but it won't let me make any calls. It say I have £0. Why is this? I have registered my credit card details and it says it will take my first payment today.

[XRaySpeX]

What does texting AL to 150 from it fully report verbatim (it is free)?

[HelpMe1234]

Hi.  Thanks for responding. It says the current balance is £0.00. 

[XRaySpeX]

& the rest?

[HelpMe1234]

It says for more information go to EE.

When I purchased the SIM card I imagined the £15 I paid covered the 1st month's cost. Is this the case?

My account says money will come out of my bank today so it might be that I cannot make calls until later today/tomorrow.

[XRaySpeX]

Yes, the £15 you paid will cover the 1st 1 month pack.

Maybe as your a/c says that the money will come out of your bank today it won't happen until later today.

[HelpMe1234]

Hi.  I thank you for your help yesterday, it was much appreciated.  I have spoken to EE today and it turns out there was a problem with how my account was working (or not working!) when it was initially set up.  It kept showing there wasn't any credit, but a very helpful lady at EE managed to sort out the fault and everything seems to be working as it should now.  Thanks again for your assistance.

[XRaySpeX · Accepted solution]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[Sheilaar]

I have the same problem. 

[Leanne_T]

Hi @Sheilaar 

Have you ordered a replacement SIM or an upgrade? 

Can you send texts? 

Leanne 🙂