Can’t receive calls or texts after porting

[TalonStrike]

Hi all

I ported from 02 and my old sim stopped working about 48 hours ago. My new iPhone 14 shows my correct number in settings and shows the correct number when I call people but I can’t receive calls or text messages. 

I’ve restarted the phone a number of times and still no progress. Does anyone have any suggestions about what I might do about this?

Thanks

[Christopher_G]

Hi @TalonStrike 

Welcome to the community.

If it still isn't working this morning, I'd recommend speaking to our Mobile Care team so they can check everything from our side for you.

Chris

[TalonStrike]

Thanks Chris

I have spoken with the team and they are saying it’s with O2 and O2 are saying they’ve sent everything and it’s with EE. It’s incredibly frustrating as I can’t do thinks like my mobile banking, Apple Pay or NHS app as they all require me to receive a text passcode that I can’t get. 
What is most frustrating is that no-one seems to take responsibility for the problem and customer service offer to call me back despite me telling them I can’t receive calls. 

[Christopher_G]

OK, thanks @TalonStrike 

Were our customer service team able to confirm if your number port has completed fully?
Chris

[TalonStrike]

Thanks Chris

Yes they did. I can now receive calls but who I receive texts from still seems very haphazard. Hopefully this will clear up in a day or so. 

[Clear700]

Have the same problem coming to EE from O2. Signed a contract 4 days ago. Took over 24 hours for my number to port across. A further 24 hours later I still can’t call or receive texts. Very frustrating experience and now apparently I have to phone EE to get this sorted. Not a great first experience with my new carrier 

[the_spider82]

Hi,

Have you received a text from EE to say the port is finished. I found that after the number ported I could receive texts from other EE users but not other carriers until a day later when I received the message to say the port was complete

Sent From my iPhone

[Wrongplanet96]

Hello

I’m facing the same problem. Did it end up solving itself?

[Leanne_T]

Morning @Wrongplanet96 

I am sorry you are unable to receive calls and texts since you ported your number. 

When did the number transfer? 

Have you restarted your device? 

Speak soon 🙂

Leanne.