Can’t make calls using the EE sim

[pw2024]

Switched from BT to EE. The billing with EE started from 16th Dec, but I have been unable to make phone calls using the EE sim, porting date is set to 3rd of Jan, does it mean I am paying both BT and EE between 16th Dec and 3rd Jan but won’t be able to use the EE service to make calls?

[Christopher_G]

Hi @pw2024 

Welcome to the community.

Your subscription with your previous provider will end when the number fully ports over. You should have a temporary EE number on the EE SIM that you can use until the transfer completes.

Chris

[bristolian]

A PAC is normally submitted the same day you first activate your EE SIM by using it, or the following working day if that's a weekend or bank holiday. The port-in is then completed the following working day.