Can't contact EE as my number has been transferred and new sim hasn't arrived

[RaeWookie]

I recently decided to transfer to EE and signed up for a sim only deal.

Yesterday I received a text saying that my delivery address has been changed as requested, and if I did not request the change to contact 150. This text came from 150, and it didn't say call, so I thought I could text 150. So I text back saying that I didn't request any change.

Unfortunately I was at work at the time, and work was quite busy yesterday. By the time I finished work and got home I had forgotten about the text. It was only today when I lost service and realised that my plan with O2 must have finished and my number must have transferred to my new sim, but I haven't yet received my sim, that I remembered about the text.

I tried to confirm that my sim is being delivered to the correct address, however there doesn't seem to be anyway to track the order, and the only way to contact EE is to call, which I cannot do as I no longer have a working sim card.

I am quite worried that my sim card has been sent to the wrong address and that person will then steal my number and there is nothing I can do about it as I have no way to call EE.

Is there any other way that I can contact EE?

[James_B · Accepted solution]

Hi @RaeWookie,

Welcome to the EE Community. 🙂

I'm sorry to hear you haven't received your SIM card yet.

I'd recommend chatting with Customer Care online so the team can take a look at your order.

They'll be happy to help. 🙂

James

[Parky74]

Hi. I am in exactly the same positon as you. I signed up with EE on the 20th of this month and a day or so later I got the text from EE acknowledging my change of address, which I hadn't done. I was also told to call 150 to speak with an adviser, which you can't do unless you have an EE SIM card.

On the 25th my O2 SIM card deactivated, leaving me without the use of my phone, so I called EE from a friend's phone and they said that the change of address simply means that you've moved over to EE, not that you have since changed your address, so my concerns about that were gone, however. When I said that I hadn't received my EE SIM card, the adviser apologised and ordered me a new one, and seeing as it had been ordered before 17:00, it should arrive the next day, but It didn't, and it didn't arrive yesterday either, so I am still left without the use of my phone. The only other option I was told at the time I called EE was to go to my local store with some ID and they would sort it out there and then. So it looks like I am going to have to do that at the weekend.

Not a good start for EE in my opinion.