Transfer number to new phone

[Georgieboy2]

Hi, I’ve tried transferring my phone number to my new phone after it got water damaged so I’m pretty much starting from new but I can’t seem to transfer my number to it as it says my old phone needs to be unlocked any help would be great thanks 

[Katie_B]

Good morning @Georgieboy2. 

Welcome to the community. 

Is your old number from another network?

If your number is from EE does your old SIM work?

Katie