Hello yesterday I received my new Iphone 16 Pro Max. I currently use a Iphone 12. I had an issue with transferring over my mobile carrier. My iphone 12 is updated to the new ios. I was able to set up my iphone 16 through the icloud sync and transfer over apps and icloud account management.
The issue came to the mobile carrier transfer that is done by going to Settings -> Add eSim -> Transfer From Nearby Iphone. When I did this, a pop up screen popped up with the EE logo and the screen suggests that the user needs to refresh the screen by pressing cancel and trying again.
I did a hard re-set of both phones using the power and low volume button to shut down the phone. Again the process failed.
I ended up having to call 150 and speak to the agent. A super nice individual calling from EE's team over in Ireland. Unfortunately the only solution is to request a new sim card.
I suspect that since my iphone 12 previously did not house a sim and just an eSim, it could not port / transfer over to my new phone.
150 text me today saying a sim has been dispatched. Will update this forum once I continue on with this process. This post is purely informative and to help other users who are and or could experience a similar scenario to me. Stay tuned -
Best wishes,
Noodlesatnight8
A cold rainy Kennington London, 27th Jan 2025
