Can I keep pack?

Eve_B · ‎10-10-2024

I lost my EE SIM card so need a new one but I am on a payg legacy pack on my missing SIM, so I need to know: if I get a new SIM, will the pack transfer over or is that not possible?

XRaySpeX · ‎10-10-2024

You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no. & plan to your UK addy. Don't just order a new PAYG SIM as it will have an uo-to-date pack on it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎10-10-2024

You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no. & plan to your UK addy. Don't just order a new PAYG SIM as it will have an uo-to-date pack on it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP