2073038members
2817online
1284075posts
Community Activity
can't view monthly packs
Hi, i simply can't view any packs. when i view packs webpage either from website or app it shows me error with _Packs ErrorWe're working on fixing this page. In the meantime, find help at ee.co.uk/help
Nightmare
We were visited by a door to door sales person in December and as we were looking to change providers we arranged for her to come back so my daughter could be present to help me with the process. This is where the nightmare begins - we explained what...
Wifi Calling Abroad with roam abroad pass
I'm off on holiday soon and have purchased the roam abroad pass. One of the things on the advice for travelling says "If you make any calls over WiFi Calling while abroad you'll be charged our standard international rates. To avoid these charges turn...
Access to chat service
How can I use live chat? I was on live chat for 4+ hours a couple of weeks ago, upgrading accounts etc…..now I have an issue I can’t even find how to access it! I need access to the chat script I had on March 18th. One EE caller told me he couldn’t ...
ONT box in integral garage
I've got Openreach coming out in 10 days to install my FTTP. In an ideal world I would have the ONT fitted where the current BT master phone socket is in our kitchen but it won't fit in that space. The current copper line comes in through the garage...
Breach of contract terms ? No TV for four weeks
I wonder if anyone can offer any advice. My elderly parents who are customers/victims of BT/ee have had no television for nearly four weeks. We have spent many hours on the phone to EE, performed countless checks again and again. They have had one vi...
Unsubscribe from emails and texts.
Is there a way to unsubscribe from bloody text messages and emails regarding your monthly bill notifications, ' your bill is now ready to view' I'm in a bloody broadband contract, and the payments are the same every month. I do not need reminding. No...
Mobile showing its a scam...
When ordering a part for my multigrinder the supplier told me that my mobile number was showing its a SCAM number?How is this rectified?
Payment taken for smart watch but no order confirmation
I've just tried to buy a Samsung Galaxy Fit 3 through the EE app. I got to the payment screen, clicked the Paypal link, logged in and hit pay. The payment has been taken from my Paypal account, but I have no order confirmation, and the watch is still...
Resolved! Customer Service
Why cant I get to speak with anyone I call 150 and they we have sent you a text no Text arrives and repeat GRRRRRRRR
