Add new SIM to account

[doctor_sofia]

Hi,

I have bought a new physical EE PAYG SIM card which I want to add to my existing EE account. I want to activate it online, but I am not replacing any of my existing phone numbers - it is an extra line on my account. 

Is there a simple way to do this without putting the SIM card into a phone?

thanks

[Tm34]

Did anyone find a solution? I called support and they say not supported. On website when I try to link it says I need to verify ID. Which is correct?

[Rach_H]

Hi @Tm34,

Welcome to the Community!

What is it you are trying to do whe you are being prompted to verify your ID?

Rach

[Tm34]

Exactly the same as people above in thread.

Add PAYG sim to same account as my pay monthly sim

I followed the instructions to link accounts from the EE app. When I entered the mobile of the PAYG it came back with a message saying I need to go to a store to verify ID or call 150

When I called 150 I was told I couldn’t link a PAYG with my monthly account. That I would instead have to create a new account with a different email. 

[Rach_H]

Ahh, I understand @Tm34. Thanks for clarifiying.

This isn't something that we are able to do, so you would need to create a different account with a different email address.

Rach