Activating eSIM stuck

[Jamescombe]

iPhone 16 pro max stuck on activating eSIM screen.

says “you can continue setting up you’re iPhone while your eSIM is activating.”
but there’s the spinning ring at the bottom, and cannot leave that screen. Has been 20+ mins, probably longer. 

Anyone else had this and have a solution?

[Jamescombe]

After 45 mins on hold i got through to someone, he said he would contact Apple and then got put on hold again, after a few minutes the call ended it self. 

I was on a chat with EE at the same time however, and they now have said i need a new SIM card. So a trip to the EE store tomorrow it is I guess. 

[thatley1971]

I was actually lucky, as my solution worked and the e-sim had transferred to new phone.  it’s now copying data and is receiving calls and texts.

Looks like this is going to be a big issue, but I think I dodged a bullet!

Hope all yours get resolved soon.

[Jamescombe]

Fixed!! 
I held down the lock button and volume down, and shut down the phone. I then turned it back on and it started the process again and it just worked this time. 

[thatley1971]

Great news!  Strange issue, but glad you got it sorted.

[Leonel2]

I changed my device 

[Katie_B]

Hello @Leonel2. 

Welcome to the community. 

Please can you provide more information on what you are experiencing when transferring your eSIM to your new device. 

Do you get an error message? if yes, please attach a screenshot. 

Information on transferring your eSIM to a new device can be found by visiting this page. 

Speak soon, 

Katie

[Leonel2]

I can't receive a code from whatever I sing into Whatsapp telegram and all that I don't know why no confrontation code is receive 

[Leonel2]

************

Can't get a code for this number no matter where I registered it to no code gets in as SMS 

Mod edit: please don't post personal information on the community].

[Katie_B]

Thanks for getting back to me @Leonel2. 

Just to confirm are you trying to receive the PIN to transfer eSIM?

Katie