Activating e-sim abroad

[A_hiscock]

Are you able to activate an e-sim abroad now?

[David · Accepted solution]

Hi @A_hiscock 

Welcome to the EE Community,

you can only activate a new esim in the U.K.

Thanks,

David 

[Chelseajade23]

i have an old english sim but a new phone in spain can i activate my sim?

[James_B]

Hi @Chelseajade23,

Welcome to the EE Community. 🙂

Sorry, you can't activate an EE SIM when roaming. You'd need to be able to connect to the EE network in the UK.

James

[Brigadier99]

What an incredibly shortsighted solution, why on earth not?! 

[bristolian]

Any new EE SIM requires activation in the UK first, regardless of whether it's physical or electronic.

[Brigadier99]

What about reinstalling an existing one as part of fault finding? Don’t think that works either

[Leanne_T]

Hi @Brigadier99 

If the existing SIM has been deactivated when you ordered an eSIM, this couldn't be reactivated. 

Leanne.

[bristolian]

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@Brigadier99 wrote:
What about reinstalling an existing one as part of fault finding? Don’t think that works either

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I would take "existing one" to mean that the SIM has already been activated and is just being put in another phone/device.

My answer referred to activating a SIM that is not currently live. If it's live, it doesn't need activating.

[Brigadier99]

I’d agree for physical SIMs, this is esims tho