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Account Error 012 when adding sim to Apple Watch Series 10

srpenny
Explorer

‎18-05-2026 11:07 AM

I've spent a few hours with EE Support over the phone trying to resolve this. It was supposed to be escalated to level 2 but I never heard back. 
When I'm trying to a SIM to my Apple Watch Series 10, i get account error 012. 

Basically goes..

  • Upgraded my pay monthly plan to include unlimited watch data
  • Watch App on iPhone > Mobile Data > Set Up Mobile Data
  • Takes me to the EE portal 'this set up will help you buy a personal paired plan for you Apple Watch'
  • I select the only plan option and hit Next
  • Tick the T&C's box 
  • Next page 'Oops, it looks like we had some trouble getting some information here' We need to help you complete the set up. Call us on 150 and quote code 012. 

Frankly a little bit tired of spending time on the phone with EE with no resolution. Any ideas?

0 Helpful
1 REPLY 1
Michael_D
EE Community Support Team

‎18-05-2026 01:17 PM

Hi @srpenny 

Thanks for coming to the community.

With an error code like that, it would be something that is discussed with our tech guides.

If it was passed to level 2, you'd usually get an update within a few days, either by text or a call. 

If you've not heard anything yet the best option is to give our tech guides another call so they can check the notes on your account and if there is no update, chase it with level 2.

Michael

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