3 or 4 years and you haven't fixed it.

[antonorg]

PAC code error: Please make sure you enter the right phone number.
Search on this site shows you aren't even hiding the failure. I see results from 2019 with the exact same problem that your website is not recognising the phone number prefix it actually demands."07" and "UK NUMBER".

So let's address this issue. to save your company wasting time and money and customers having the headache.

Escalation please. 

[XRaySpeX]

That you've had a discussion with other users of this Community. This user discussion group does not of itself fix issues in EE systems. For that you would need to raise it with CS.

[antonorg]

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@XRaySpeX wrote:

That you've had a discussion with other users of this Community. This user discussion group does not of itself fix issues in EE systems. For that you would need to raise it with CS.

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Two of them work here so I would expect a two way conversation alas they can't even read. I'm surprised the EE logo is spelt correctly.

[XRaySpeX]

None of CS staff work here. The EE Community staff here are here to help with general queries. I believe 1 said they had passed your issue on.

[JamsCowbell]

I had this issue, I worked out that you have to activate the EE number first by doing the (currently) £10 top up.

Before you do this the EE site won't recognise the EE number, so, if for example you've got a new phone on Sky that came with a new SIM and you're trying to port your old number out of Sky to port it back in again to your new SIM then you'll need to top up your EE SIM with the required amount to be able to do that.

It's ludicrous that some phone companies can't transfer a number internally to a new SIM, but there you go. Just getting a SIM from the supermarket isn't enough, you have to pay to get it up and running for the first month before it will let you transfer in, even if your intention is to then immediately transfer that number back out again.

[Chris_B]

@JamsCowbell   You can top up the credit to any amount under £10.  £10 is the minimum pack cost and you don’t need a pack.   Just text STOP PACK to 150 first add credit £1 and make a call, call costs comes from that £1. 
You need a working sim that’s all and you could even just call that sim from a different phone and don’t top up at all.   

[JamsCowbell]

I tried £5, it wouldn't work until I activated the offer pack. The information you've shared isn't mentioned anywhere in any of the instructions or in the pack itself, but it's useful to know. Maybe the next person to google this problem can use it as its clear plenty of people have has this issue over the years. The whole thing seems to be coded on the happy path. 

[JamsCowbell]

I do have to say, the EE website is just awful. It feels like a poorly optimised microservice environment with horrendous cold start issues, it probably has some messy intra-service authentication problem too, every single interaction with it is just painful unless you want to do something like top up a PAYG account.