How am I supposed to know it's a widespread issue beyond as stated, the timescale it has been happening ?
Don't question me on reasons when the issue appears to have no one saying "we are looking into this" in any way shape or form and just ushering people to the 20 minute on hold solution.
I hope you don't have a problem with me bringing up this issue beyond how many people it actually hits and ignoring that it has been happening for such a long long time. But figure this :
BOX ONE [07xxx xxx xxx] perfect.
BOX TWO [07xxx xxx xxx] failure.
Both boxes collect a string. One box rejects that string yet it is the initial client side acceptance of that string so that it can be sent to the server, is rejected. That's a basic attempt to do the same thing twice, that fails the second time.
I'd be very disappointed with the webmaster if I were paying him to force customers to waste 20 minutes on hold and create a plethora of traffic over 3-4 or more years, for a simple 11 digit number entered into a dialogue box.
