25-11-2024 11:02 AM
Hi,
I cannot use my mobile phone whilst in Poland, cannot make any calls. I tried to fix the issue; changing the limit cup on my phone, mobile date etc. and I am still blocked. Can someone from technical support phione me on my mobile?
Thank you
Michal
25-11-2024 11:15 AM
@Michal29 : No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.
Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?
If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.
Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.
Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.
25-11-2024 04:05 PM
@Michal29 wrote:
I cannot use my mobile phone whilst in Poland, cannot make any calls. .... Can someone from technical support phione me on my mobile?
To add to the previous advice, if the reason for you not being able to make any calls is a lack of roaming - the same problem will affect incoming calls!