I can’t access duluxdecoratorcentre.co.uk on EE mobile

[johnners1969]

As above. But, if I use a VPN, I can. I can access it using WiFi and other mobile providers can access it. What’s going on with EE mobile? 
Btw, I am a decorator and need to access it. 
Thanks for any help. 

[Chris_B]

@johnners1969  It’s possible it might be content lock,  it shouldn’t happen to this website as it’s not age restricted but if you call customer support and request that content lock be removed it should work.   You’ll need a credit card to pay a refundable token ( you need to prove you’re over 18). Or you can go to a EE store with in date photo ID to make this request there. 

[johnners1969]

Thanks Chris, but I have content lock off on my account. 🤔 Do I still need to call them? It is related specifically to this website? 

[Chris_B]

@johnners1969  Just tried this website myself. Same issue.   It’s a website issue not a EE issue.  Strange 

[chistery]

Works on Safari on EE as it'll be using a proxy but not Chrome or Firefox. Could fix itself shortly, these sorts of issues generally do as things time out and refresh.

[johnners1969]

That’s odd. It doesn’t work for me (I’m on an iPhone 15 pro max, not that it should be relevant) on Safari, Edge, Chrome or Firefox on EE mobile but it works on all of them using WiFi or using a VPN. 

I ended up ordering my paint from USA via a VPN! 

It worked fine for the guy in the paint shop using his mobile on O2. 

[chistery]

If you have icloud private relay and use Safari, it will bypass EEs DNS and their traffic inspection and route via Apples network, so points more to a problem within the EE infrastructure.

[johnners1969]

Don’t have iCloud private relay.  As far as I know. 

[Ali_A]

Hi @johnners1969 

Thanks for bringing this to our attention. I've tested it and experiencing the same result. 

I've passed this on to our team for investigation. 

Ali 

[johnners1969]

Great. Thanks Ali. 👍🏻