how do I speak to someone at EE?

[SirNigel]

My phone isn't working in the USA. 

I'm stuck in a customer service doom loop. "text Roaming to 150"  gets the following response: "There has been a problem, please call 150" 

"Contact us for live chat at https://business.ee.co.uk/help/"   - There is no live chat available.

Contact us on Whattsapp us on 0748396100 gets me into a live chat with  AI "Bert" who eventually asks me to hold for a live agent...

My phone isn't working in the USA. 

How do I contact a human being at EE?

[bristolian]

First thing, I suspect you've replied to this forum post using your phone's email client - end result, you've posted your contact details including email address & phone numbers on the open internet. That's an open invitation for spammers to contact you, I'd suggest editing those out ASAP unless the site admins beat you to it.

On the spend cap - you can check this yourself via the advice on the link below, best to make sure you have some headroom between your current usage and capped amount.

https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap 

[SirNigel]

can you edit out my contact details?
Thx.

[bristolian]

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@SirNigel wrote:
can you edit out my contact details?
Thx.

---

No, I'm not a site admin and if I could have, then I would have. All users have an edit function for a short time after posting, and also have the option of flagging individual posts for admin attention - which is what I did for you here.

Try the link I posted above for help on self-checking your spend cap.

[SirNigel]

thanks.
I checked my spend cap. I have no cap.
That’s not the problem.
When I spoke to customer service I was told the problem was at their end and they would fix it. i was told to switch off my phone and re boot. Then wait up to two hours. It’s been 5 hours and it’s still not working. I have to wait until tomorrow to try to talk to someone again.
What is the direct dial number?
It takes ages to get through the 150 menu.

[Leanne_T]

Morning @SirNigel 

Thanks for coming back to us.

The details have now been edited from the forum for you. 

Account changes can take up to 24 hours to complete, if this is still happening after this time please give us a call on +44 (0)7953 966 150 from any other phone and the team will get the spend cap investigated further for you. 

Leanne.