Broadband EE mobile

[Engineer99]

@IN October I changed my broadband to EE. Part of the reason being my monthly sim discount and the option for choosing an All Rounder tariff, which included 1 inclusive extra. My chosen one being "Roam abroad pass" use your allowances in 47 EU countries incl Canada, USA, AUS, NZ, etc.

Yet upon changing my plan today it says now just EU countries roaming is covered.

Please clarify how terms of a previous sale term can be changed? So instead of a £22 plan I need to purchase a £28 plan for each of our Sims. This negates the savings I had calculated I would make when changing my broadband package.

[XRaySpeX]

The All Rounder plan only includes EU roaming. It's the Full Works plan that includes the 5 further non-EU countries.

[Matt_124]

If you only changed your plan today then you have signed up to the new terms, regardless of when you signed your Broadband contract, as they are two separate and distinct products and services.

The Roam Abroad Pass has not been available on All Rounder plans since the 29th August 2024 or as an inclusive extra on any plan, in favour of adding the level of Roaming inherently to the plan and freeing up the choice to use a different inclusive extra alongside it.

The mobile component was not a condition of the sale back when you changed the broadband across, I don't understand what terms you think were changed unless you can correct me here.

[Engineer99]

Not what I was told in September when I signed up for the EE broadband deal!.

Then I was passed to EE mobile to sign up with them and I specifically asked about the fact we travelled to Canada and TOLD I could choose this All Rounder plan which gave Roaming as an added extra. Not EU roaming. Worldwide roaming.

[Engineer99]

Fortunately the calls would have been recorded to protect me and EE?

[Matt_124]

Understood, but the concerns of being misadvised wouldn't be able to be taken from when you did the broadband deal as the mobile deal was processed at a later date and pre-contract terms and conditions would have been provided to detail what you get included on the plan.

The calls should be recorded, however it may prove difficult to use this as any kind of evidence as the mobile deal was not processed at that time/on that call. Since this has been done later it would be subject to the T&Cs present at that time, not the initial broadband call.

The EE One/Multi Product Benefit mobile tariffs are on a 1-month rolling contract so can be changed up or down, or can be cancelled with 30 days notice if you're really not happy. This is probably the thing you would be offered, you're not locked into the plan.

However if you are paying for device finance and using it as your airtime, the finance would need to be cleared in certain cases.

[XRaySpeX]

Calls may be recorded by EE for training purposes, as the announcement tells you, not as an audit trail.