Vietnam

[djcrafty]

Good morning, can any help. Spoke to ee last week and was told because of the tariff am on i could use my mobile in Vietnam as i do in the UK. But I’ve just spoken to ee again and just been told i can’t, can anyone help plus i’m glad ive just found out and not ended with a big bill. 

Help

[XRaySpeX]

@djcrafty : What plan are you on?

[djcrafty]

EE one EE full works

[Matt_124 · Accepted solution]

Vietnam is within Roaming Zone 1 so should be able to be used with a Full Works plan taken on or after 29th August 2024 as this gives access to all Zone 1 Destinations.

Full list of the Zones are here: ee.co.uk/roamingrefresh 

[djcrafty]

Thank u, where do i go because i’m told two different stories, i have just been transferred over to a monthly plan a couple of weeks ago. So to me i’m on a new plan. 

[djcrafty]

Sorry, I’ve noticed that the USA is on the zone 1 plan and i’ve always been able to use my data and minutes in the US on my plan, very confused 

[XRaySpeX]

It used to be that with the Roam Abroad Pass you could roam in USA + 4 other non-EU countries only. Now with the Roaming Refresh introducing the ROW Zone 1 Pass & including it in Full Works plans you can roam in many more countries on top of USA.

[djcrafty]

Thank u, is there any way i can call and get this sorted that i can use my phone for data and minutes, i believe with all the information given and with the first call to ee i should be able to 

Thank u

[XRaySpeX]

I thought this was sorted. You have a Full Works plan. The Full Works plan includes the ROW 1 Pass. The ROW 1 Pass covers Vietnam.

[djcrafty]

Maybe another call is needed

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