Unable to contact voicemail or EE

[Richard_S1]

I am currently in Vietnam and have paid for roaming so I can keep up with work calls. I have received messages and calls but have been unable to dial the voicemail number. I have been through the less than helpful AI which then says ring EE. I am now unable to ring EE either, so am stuck using this forum to request help. I have tried different mobile networks, clearing caches, etc etc. Nothing seems to work. Please help.

[Peter_W]

Hi @Richard_S1.

Welcome to the EE Community, and I hope you've been enjoying your time in Vietnam so far, too!

Just to be sure, can you make sure you're dialling +44 7953 222 222 with the inclusion of the +44 country code present?

If you could describe what happens when you try to make a call too, that would be perfect.

Peter

[bristolian]

In addition.. you mention being unable to dial voicemail. Can you dial other numbers? UK numbers? Vietnamese numbers?

Are you always connected to the same local network when you have these problems? Are the other local networks affected in the same way, if you connect manually?

Answers to all these questions may help narrow down the potential cause.

[Richard_S1]

That is the number that I'm trying to call, but every time I dial the number it cuts out before ringingSent from my Galaxy

[bristolian]

Can you dial other numbers? UK numbers? Vietnamese numbers?

Are you always connected to the same local network when you have these problems? Are the other local networks affected in the same way, if you connect manually?

Answers to all these questions may help narrow down the potential cause.

[Richard_S1]

It seems as though every time that i dial a phone number, I get an automated message saying I have dialed an incorrect number even though I have used the correct country code and phone number. I have tried connecting to different network providers but most will not connect.Sent from my Galaxy

[bristolian]

Can you call in-country numbers? Or does this problem affect all calls, both "domestic" and "international"? Have you been able to make calls since being in Vietnam on this stay?

[Richard_S1]

Have just tried and can call local numbersSent from my Galaxy

[Ali_A]

HI @Richard_S1 

Please check if your phone has Call Assist switched on or off. Call Assist automatically determines the correct international or local prefix when dialling, but can interfere with call connections.

To disable it on a Samsung, go to Settings > Connections > Call Settings > Additional Settings > Call Assist, then toggle it off. 
For Apple Go to the Settings app on your iPhone. Tap Apps, then tap Phone. Scroll down, then turn off Dial Assist.

Ali 

[Richard_S1]

Thankyou but have checked and that was already off. So still can't access voicemail Sent from my Galaxy