The EE Community

Unable to load right now

Hi all when I try to login to my ee app it logs me straight back out, and also when I log in to the EE website and click on my profile it just says “we can’t load this right now” and I can’t access my account to check my bills etc…. id appreciate any...

Sorry, something went wrong on our end

Everytime I try to log into my ee app or the ee website I get this message.  This has happened since I migrated from BT to EE broadband 3 weeks ago when my BT contract expired.  I already had ee mobile before migration that worked well.  How do I res...

problems with billing after BT becomes EE

I am having awful difficulties with billing ever since I was advised to combine my BT Broadband account with my EE mobile account. Anyone else suffering?  Calling them is a nightmare because the problem is very complex, and during the call, it drops ...

4GEE Wifi Mini Hub not connecting

I've just moved house and while I'm waiting for the BT engineer to come out to connect me back to infinity they've sent me a mini hub for the meantime so I'm not living like the Amish. Unfortunately it's not working.All the lights are blue and the hu...

Mobile number for 5G broadband

Hi,I recently purchased my 5G Giga Pod for my flat and I can't seem to connect it to my account. It says that I need a mobile number but I can't connect my 5G hub to find it as I am currently abroad. I also missed one of my payments due to card verif...

Account Manager in App

How do you add an Account Manager in the EE App?We were speaking to EE on phone earlier and the account is in name of someone who is not able to be speaking to them everytime and numerous time they have given permission for a particular relative to s...

EE Website/EE App Issue: Broadband page: Sorry, something went wrong on our end

Been having this issue for a while where I cant look at upgrade deals or any broadband deals as I get this message: " Sorry, something went wrong on our end We’re working to fix this. Please try again later. "I have called a few times about it and th...

Why would my broadband band bill increase by £8

Billing

Why did I get an £11.99 increase on my bill, been trying to call but can’t get hold of any ee correspondent