Unable to make calls from Portugal

[garyruss]

I am aware a number of EE users in portugal have had an issue making calls after the power outage 5 days ago. My wife and I still cannot make calls (including WiFi calls)

How do we fix?

[RFieldhouse]

On 29April there was countrywide outage of power in Spain and Portugal which also affected mobile phone networks etc. I am in Portugal and have not been able to make voice calls since. I have rebooted my phone many times, turned off automatic network selection and my Roaming is enabled. I can’t call customer services as I can’t make calls 

[XRaySpeX]

@RFieldhouse : It is well publicised in the News that there is a major power supply issue in the Iberian peninsula. This will obviously affect the local mobile networks. There is nowt EE can do to help there. Contact your local council (conselho) & find out what they are doing about it.

[RFieldhouse]

People on other mobile networks are not having a problem.
Sent from my iPhone

[LouiseWood1965]

I’m in Portugal and since the power outage I can’t make any phone calls…WhatsApp calls are fine, email, internet and everything else is fine but I can’t make a “normal” phone call…any else had the same issue/how did you resolve?

TIA

[Northerner]

Hi @LouiseWood1965 

If there was an issue with the local network then you'll need to wait until that network is fixed. This is outside of EE control.

Try periodically restarting your device.

Thanks 

[bristolian]

Standard troubleshooting, and several other threads reporting, have you tried manually cycling through the various local networks?

Are your symptoms the same on each one?

[Theo2411]

Can not call EE because I can not make calls no more after the electricity cut...   Who knows what is going on ,?

[Theo2411]

Can't make phone calls after the power cut ..     really bad..   can not even call EE

[Chris_B]

@Theo2411  who knows what’s going on with what ?  

If the local network has been affected by power outages this will also include cellular masts as they need power to operate so your device doesn’t connect to a mast as there is no cellular signal to connect too.