Unable to connect in Cyprus

[Danial4]

Hi there im in cypress on holiday my internet its not working 

[Schockwave]

Hello @Danial4 ,

Welcome to the community,

Did you activate roaming on your account before going to Cyprus? You need only do this if on contract as pay as you go is automatically enabled.

If you did, have you tried disabling automatic network and done a manual search? 

Have you rebooted your device?

Did you get the welcome message from EE?

[XRaySpeX]

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.