Stolen phone in Panama

tpjm1983 · ‎24-02-2025

Dear All,

I wonder if anyone can help at EE, I had my mobile phone stolen whilst at a concert in Panama (where I am currently working) and it has my english sim in it. All I can find is a number to ring, which is difficult as my mobile was my only phone and there doesn't seem to be any other way to contact EE with regards to what to do. Any help would be amazing. Thanks so much, Tom

XRaySpeX · ‎24-02-2025

@tpjm1983 : Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎24-02-2025

@tpjm1983 : Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Linzi_H · ‎25-02-2025

Hi @tpjm1983

It's awful when these things happen, and I hope you're doing OK!

I can see @XRaySpeX has given some great advice above already about how to contact the team. Did you manage to speak to one of our Guides about this yet?

Linzi

tpjm1983 · ‎25-02-2025

Thank you so much for this and for taking the time to help, sadly, the number doesn't work from Panama, I am not sure really what to do. I can't access the app as it says that it will send a message to my number which I don't have any more and there seems to be no online chat service, any ideas?

Thanks again

Tom

Katie_B · ‎25-02-2025

Hi @tpjm1983.

I am concerned to hear you have not yet been able to get in touch.

When you have a moment please check your community inbox.

Katie