Roaming

[Daksha999]

I forgot to tell ee I was flying to Canada so roaming could be switched on. I am now unable to call or contact ee to turn roaming on. My phone is open for roaming but it seems locked from ee side. How can I get roaming to start working? 

[Christopher_G]

Hi @Daksha999 

Welcome to the community. I hope you're having a great time in Canada so far.

If you're on contract, our Mobile Care team will be able to get it activated from our side for you. Please give us a call from another phone or through a VoIP service, such as Skype. You can find our international contact number on our contact us page.

Chris

[bristolian]

Your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

[Daksha999]

Thanks. All sorted.

Kind regards