Holiday roaming

[Marishajenkins]

My data texts and calls won’t work? I’ve had a text to send CAP but it won’t work

[Chris_B]

@Marishajenkins  are you on contract or PAYG ?  If on contract did you activate roaming by texting roaming to 150 ?   If on PAYG where are you as you might need to purchase a roaming add on or have credit on your account to pay for calls/texts and need to purchase a data add on 

[Michael_D]

Hi @Marishajenkins.

Welcome to the community.

I hope you are enjoying your time away so far. Whereabouts are you?

Is your phone currently showing signal from a local network? Has the phone worked at all since you arrived?

Michael

[bristolian]

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.