Has anyone had the free EU roaming activated?

[Jonpmat]

I received the text from 1111 yesterday about being a valued customer and offering free EU roaming, I responded to accept it  yesterday but nothing is showing in my plan that it is has been activated.

Anyone had confirmation yet?

[Leanne_T]

Hi there @Jonpmat 

Thanks for coming back to the community 🙂 

If you log into your EE account and view your add-ons, do you have the add-on showing as active? 

Speak soon. 

Leanne. 

[Jonpmat]

No, not showing.

[Leanne_T]

Thanks for checking and for the quick reply @Jonpmat 

Can you text BALANCE to 150, does this show in the reply? 

If not and you want to make sure this is all set up for you, please give us a call on 150 and the team will check this for you 🙂

Leanne. 

[Jonpmat]

Hi Leanne. No, still doesn’t show. Thanks for your help. I will call 150

[Jonpmat]

I called 150 and they confirmed that it should be added to accounts on the 26th March.

[Linzi_H]

That's brilliant, thanks so much for letting us know @Jonpmat 

Enjoy the rest of your day,
Linzi 😊