Roaming while in another country

[SureStarling]

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How can I turn on roaming when I’m already in another country.I can’t connect to 150 ??

[Mod edit: Title edited]

[Northerner · Accepted solution]

Hi @SureStarling 

Use another device and call  +44 (0)7953 966 150 or try the EE app chat on WiFi (during UK office hours)

https://ee.co.uk/help/contact-ee

Thanks 

[SureStarling]

Will give that a go!


Sent from Yahoo Mail for iPhone

[bristolian]

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@Northerner wrote:

Use another device and call  +44 (0)7953 966 150 or try the EE app chat on WiFi (during UK office hours)

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This is true for pay-monthly users. PAYG users can only activate roaming by using their SIM in the UK.

[SureStarling]

Thank you for your advice I got in contact with EE (two were very helpful)

They advised me that the only way Forward was to send me a new SIM card.

Have someone in the UK activated and then send it on to me. This should only take a week.

[bristolian]

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@SureStarling wrote:

I got in contact with EE....They advised me that the only way Forward was to send me a new SIM card.

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So you're on PAYG, not pay-monthly.

What you were advised was the only way, is not. You could also send your existing SIM back to a trusted friend or relative, for them to activate & return to you.

Either/or, depending which is quicker. EE sending you a replacement SIM would have to be to your registered address, you could post your existing one anywhere you see fit and would be comfortable.

[XRaySpeX]

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@bristolian wrote:

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you could post your existing one anywhere you see fit and would be comfortable.

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But only if the PAYG SIM hasn't gone into hibernation or beyond. After 9 months of non-use this will not be possible.

[bristolian]

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@XRaySpeX wrote:

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@bristolian wrote:

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you could post your existing one anywhere you see fit and would be comfortable.

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But only if the PAYG SIM hasn't gone into hibernation or beyond. After 9 months of non-use this will not be possible.

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Indeed so. But the query in this thread was how to enable roaming whilst already abroad. If hibernation were the issue, then the SIM would not have worked in the UK before leaving.

[XRaySpeX]

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@bristolian wrote:

the SIM would not have worked in the UK before leaving.

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What's to say it did?