Roaming refresh

[JordanTA]

What’s changing?

• We’ve made non Europe Zone roaming easier with EE. From the 4^th of December we'll be launching our new roaming passes that you can buy from the moment you land
• This means we’re removing a number of Inclusive Extras passes and add-ons listed below and you will no longer be able to buy a pass before you travel
• For customers with inclusive EU Roaming today or iPhone Full Works plans, nothing is changing and those roaming benefits will stay the same. To see our new plans with roaming included click here

How can I see the new prices?

• All our new roaming information is available online at Roaming Refresh via our Roaming Calculator, or by texting ROAM to 150

What if I don’t buy a pass when I’ve landed outside of the Europe zone?

• You can use minutes and texts, but out of bundle rates will apply
• You will not be able to use data
• Out of bundle rates vary dependent on the zone follow this link to find the most accurate costs for your trip
• We recommend buying a pass to cover all usage across minutes, texts and data

I received a text about my roaming products being removed, which products are no longer being sold?

• The following products will no longer be available to select from the 4^th of December. If you already have one of these products, it will continue to work until you are notified that this has been removed from your account
• Roam Abroad Pass, Roam Further Pass, Roam Abroad Inclusive Extra, Roam Further Inclusive Extra, Travel Data Pass, World Select Talk and Text, Anywhere Minutes, Anywhere Texts

What happens when my product is removed?

• You will receive a text from us when the product has been removed with more information on our new offers and instructions on how to purchase them

Inclusive Extras:

• We will be in touch with details of when your Inclusive Extras will be changing. There'll be two new products; one for EU zone roaming and one for ROW 1 zone, which covers 33 destinations

How will this affect my travel in Europe?

• There are no changes to the way you use your device in Europe immediately as part of this change
• We have introduced a new EU roaming Inclusive Extra for customers on plans that can select a benefit as part of their plan
• In 2025, there will be an EU 7-day pass which will make it cheaper for customers who pay our daily roaming charge in the EU to use their device for a full 7 days

[Damienw1]

This is what I've been saying from the start So called Top tier customers have been shafted as people on a lower plan can at least select it as an inclusive extra but the top plan oh no you have to pay more for a pass

[RorBla]

It seems there’s a not insignificant number of new customers that were told Roam Further had recently been expanded to cover all ROW1 countries. Now it appears that isn’t/won’t be the case.

This is pretty poor. I wasn’t expecting it until the salesperson - explicitly - stated I’d get ROW1 roaming included in Roam Further too, and specifically mentioned United Arab Emirates and Thailand as examples. I’ve been looking forward to it being added, as it’d makes things easier when I visit friends in Dubai and Indonesia, so it’s now disappointing.

Given how widely known this is, and how widely EE customer service reps are being quoted, there’s probably an argument for systematic mis-selling here. 

It’s a good job that I didn’t just go away to a ROW1 country and start using my phone under the assumption roaming would be included. I fear many others may not be so fortunate.

[Colstalex]

Pretty poor EE aren’t commenting on the Zone 1 issue. 

[Jadesharp92]

, so I've just had a look at my addons and it's changed with roam further now, it now includes rest of the world? so that's good!

[JBean0812]

Mine says the same too

 

[Matt_124]

The roaming tool still states it will be chargeable in the ROW Zone 1 Countries, such as Turkey, so I would guess that it is just a description change of the Addon at this point.

I would imagine when or if a functional change is put in place, it will be announced or visible within the Roaming Tool.

[ukms]

Some very good news (I hope) 

Im currently in the UAE and have been travelling in the region for a couple of weeks using my local number.  I had already received the landing texts in various countries but not added any roaming passes. 

As a result of these last posts I checked what it says in the app and I have the same showing as your screenshot above.

Ive switched my EE data roaming on and it immediately worked ! Full 5G speed connected to Etisalat network. 

The roaming calculator in the app still shows the need to pay, so it looks like we are in a transition period and hopefully all sorted for everyone. 

Anyone else in ROW Zone 1 can try the same ? 

(Edit - I’ve just noticed the app is down with a landing message showing that it’s down for improvements ! ) 

[DukeofUrl]

I was in Singapore on Monday but did not work. I now have the change in the app.so will see what happens on my  next visit. 

[Schockwave]

Well, I have just checked and it says the same, roam further and the rest of the world!

[ukms]

Mine is still working in the UAE today without purchasing a pass and likewise my wife’s (we are both on full works taken in September). 

would be good to see if anyone else has success in other ROW Z1 countries.