Roaming refresh

[JordanTA]

What’s changing?

• We’ve made non Europe Zone roaming easier with EE. From the 4^th of December we'll be launching our new roaming passes that you can buy from the moment you land
• This means we’re removing a number of Inclusive Extras passes and add-ons listed below and you will no longer be able to buy a pass before you travel
• For customers with inclusive EU Roaming today or iPhone Full Works plans, nothing is changing and those roaming benefits will stay the same. To see our new plans with roaming included click here

How can I see the new prices?

• All our new roaming information is available online at Roaming Refresh via our Roaming Calculator, or by texting ROAM to 150

What if I don’t buy a pass when I’ve landed outside of the Europe zone?

• You can use minutes and texts, but out of bundle rates will apply
• You will not be able to use data
• Out of bundle rates vary dependent on the zone follow this link to find the most accurate costs for your trip
• We recommend buying a pass to cover all usage across minutes, texts and data

I received a text about my roaming products being removed, which products are no longer being sold?

• The following products will no longer be available to select from the 4^th of December. If you already have one of these products, it will continue to work until you are notified that this has been removed from your account
• Roam Abroad Pass, Roam Further Pass, Roam Abroad Inclusive Extra, Roam Further Inclusive Extra, Travel Data Pass, World Select Talk and Text, Anywhere Minutes, Anywhere Texts

What happens when my product is removed?

• You will receive a text from us when the product has been removed with more information on our new offers and instructions on how to purchase them

Inclusive Extras:

• We will be in touch with details of when your Inclusive Extras will be changing. There'll be two new products; one for EU zone roaming and one for ROW 1 zone, which covers 33 destinations

How will this affect my travel in Europe?

• There are no changes to the way you use your device in Europe immediately as part of this change
• We have introduced a new EU roaming Inclusive Extra for customers on plans that can select a benefit as part of their plan
• In 2025, there will be an EU 7-day pass which will make it cheaper for customers who pay our daily roaming charge in the EU to use their device for a full 7 days

[Colstalex]

I took it out on 3rd September 2024.

I have “Roam in EU” and “Full Roaming” and “Roam Further” add-ons.

[Matt_124]

Roam Further covers New Zealand.

If you go to the help page of the EE App there should be "Going abroad? Check your roaming costs" in a yellow banner, if you go through that it should let you check that you're set up for roaming. Within that menu it allows you to type in a country and see what your specific charges will be.

In my case (on the same plan as you have) this menu confirms for New Zealand: "Good news! Roam like home" confirming you can use your allowances at no extra cost.

[Colstalex]

Yep, that works. Pretty useless that texting gives the wrong information, but then again most of EE’s systems don’t seem to work as they should. 

[Matt_124]

Yeah I have noticed the text system doesn't seem to always take into account the Roaming Passes since they changed the system away from Monthly and to the Daily and Weekly passes.

Glad I could help.

[Christopher_G]

Hi @Dode_ 

The 7 day EU Roaming Pass add-on works in true time, so in your scenario, it would end at 11am seven days later.

Chris

[Dode_]

@Christopher_G   

Thank you.

[hotpot01]

The roaming tool sadly doesn't work. I have ROW Zone 1 and it states I need to purchase a Roaming pass for Turkey and also USA which I'll be visiting shortly.

[gkpdex]

Hi all,

That's exactly what I get when using the roaming tool. Again, very
misleading

With kind regards,
**** *. ** ** ****
email: ******@*****.***
M: +** (*) **** ******

[Mod edit: Please do not post personal information on the public board. Thanks!]

[Jadesharp92]

hi all, so i've just came off the phone to EE and now because they've had so many people asking about this roaming refresh, they've actually got a script now, and it states that the rest of the world addon for zone 1 is not included on any plans took out on or after 29th august 2024, so we have to buy the passes. if you're on one of the old full works plans with 3 inclusive extras, you're laughing as you can select it, but the lady told me there is not 1 plan, not 1 plan at all, that they sell from 2025 that has it as an inclusive extra.

[Colstalex]

To be fair the post did say they would add Zone 1 roaming later for those bought after 29/08.