Roaming not working

[MatildaGrace]

Well I've tried phoning EE from the US about the problem. Having to use Skype of course because I can't make overseas calls. The auto response says that roaming is active but I still can't make outgoing calls to anywhere but  US Numbers. Rebooted phone, checked roaming, I'm being connected to T Mobile but dead as a doornail. Tried to talk to customer service via Skype but wait time 25 minutes. This really isn't good enough

[Ali_A]

Hi @MatildaGrace 

Have you tried manually selecting a different network, for example AT&T? 
When you select a network, please allow 5 minutes for it to connect fully before testing. 

Also, just checking when you're calling other numbers you're using the international format, for example for UK it's +44

Ali

 

[bristolian]

Your symptoms are consistent with an international call bar being active.