I cannot get through to ANY numbers

[Mckemble]

This is happening to me

But I cannot get through to ANY numbers to rectify this. I went through your AI service and it said Roaming was activated but I still don't have any service not has any text been sent through 

My husband is on O2 and he can't call any of the CS numbers either (for UK or abroad), the call keeps failing 

[bristolian]

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@Mckemble wrote:

This is happening to me

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Your post has been moved to a new thread, rather than adding to someone else's.

If your phone can't connect to any foreign networks, this will cause a lack of coverage & thus inability to call, text or use mobile data. If you are confident that global roaming is enabled, then manually cycling through each local network in turn usually resolves this. If not, the logical conclusion is that you have not enabled roaming.

On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK.

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

[XRaySpeX]

@Mckemble : Where are you?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[Mckemble]

I have contacted customer service from my husband's phone (which is NOT cheap when we're in a foreign country) the recorded check confirmed I have roaming enabled. I have not been able to get through to an actual human and there is no way to ask for a call back. I am not about to spend £100s on waiting in a 45 minute queue.

I tried to manually search for networks. Nothing came up.

No text message came through when I got to the US.

I even went on EEs useless AI helper thing on their app and it confirmed my roaming was activated.

I have done literally everything in my power to ensure I have followed the paths people keep mentioning in threads, but I am still unable to actually get any proper help from EE because they have no email option

The only way I'm able to actually communicate on here is via WiFi in the hotel.

I need an actual human to help, not cut and paste basic replies that don't answer my problems and show no one is actually reading what I write.

Seriously, the lack of support and the constant gaslighty responses is really making me question whether I should stay with EE.

[Mckemble]

I live in the UK but I'm currently in US on vacation.

I have contacted customer service from my husband's phone (which is NOT cheap when we're in a foreign country) the recorded check confirmed I have roaming enabled. I have not been able to get through to an actual human and there is no way to ask for a call back. I am not about to spend £100s on waiting in a 45 minute queue.

I tried to manually search for networks. Nothing came up.

No text message came through when I got to the US.

I even went on EEs useless AI helper thing on their app and it confirmed my roaming was activated.

I have done literally everything in my power to ensure I have followed the paths people keep mentioning in threads, but I am still unable to actually get any proper help from EE because they have no email option

The only way I'm able to actually communicate on here is via WiFi in the hotel.

I need an actual human to help, not cut and paste basic replies that don't answer my problems and show no one is actually reading what I write.

Seriously, the lack of support and the constant gaslighty responses is really making me question whether I should stay with EE.

[Katie_B]

Hello @Mckemble. 

I am sorry to hear you are still unable to use your phone. 

Have you tried rebooting your phone since you landed in the States?

If you are a pay monthly customer do you have a spend cap in place on your account?

Have you been able to use your phone abroad before?

Katie

[bristolian]

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@Mckemble wrote:

I tried to manually search for networks. Nothing came up.

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To clarify, are you saying that you've done a manual network search and your phone hasn't found any local networks?

There's your problem if so.

[XRaySpeX]

I'll remind you that you can try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[Mckemble]

Hi Katie,

 Yes I've rebooted my phone about 15 times 😅

No I don't have a spending cap but I (would) have almost all my data available right now anyway.

Yes, I used my phone in Arizona last July 

[Lesley_W]

Thanks for your reply @Mckemble 

Has your phone connected to the network at any point since you landed? 

Are you using a physical SIM or an eSIM? Would it be possible to try your SIM in another phone to see if you get the same issue?

Lesley