Roaming not working

SEDGUL · ‎27-06-2026

Hello

my roaming is not working. could someone help me please?

[Mod edit - added title]

Northerner · ‎27-06-2026

Hi @SEDGUL

Did you active roaming before leaving the UK?

Did you receive a welcome text upon arrival.

You'll need to speak to EE CS via the message option on the app or another device: https://ee.co.uk/help/contact-ee

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎27-06-2026

@SEDGUL : Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Schockwave · ‎27-06-2026

@SEDGUL , are you on pay as you go or contract? If on contract did you activate roaming on your account before going abroad? No need for pay as you go, but would need credit on your account.

As @Northerner has written, did you receive the Welcome Message?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

SEDGUL · ‎27-06-2026

Hi yes I am contractor

I texted 150 to activate the roaming

it still does not work

I am unable to call 150 or cannot find someone to chat online. It is really hard to navigate and find someone who can help

ee_user14 · ‎27-06-2026

@SEDGUL wrote:
I texted 150 to activate the roaming

And did you receive a reply confirming roaming was enabled and your phone was setup to use abroad?

Northerner · ‎27-06-2026

Hi @SEDGUL

Read my post above. You'll need another device or landline to call EE.

Alternatively use the message option on the app.

Which country are you visiting and did you receive a welcome text.

Try manually selecting the network under network settings. Alternatively buy a local PAYG SIM.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Schockwave · ‎27-06-2026

@SEDGUL , you can find the chat via the app by clicking on help then scroll down to where it says talk to us, click on it and you will find the message us.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.