Roaming in USA I am already in USA and need to activate my phone to make calls

[ADRoberts]

Hi 

I’m already in the USA and need to activate my phone to make calls . I forgot to do this before I left 

how do I do this 

[Katie_B]

Hi @ADRoberts. 

I hope you're having a lush time in America. 

To activate Roaming on your account you would need to speak with our customer care team. 

Do you have access to another phone?

The number to call is +44 7953 966 150. 

Could I also check, did you receive a welcome text when you arrived?

Speak soon, 

Katie

[ADRoberts]

Hi , no other phone 

I bought £25 , 7 day package but still can’t use  phone to call anyone  . Tried sending message but no help . 

[Katie_B]

Hi @ADRoberts. 

Did you receive a text when you arrived in the States?

Have you tried manually connecting to another local network?

Speak soon, 

Katie

[ADRoberts]

Yes to text but tried to reply but failed to send 

How do you manually connect to a local network ? 

[Katie_B]

Hi @ADRoberts. 

What phone are you using?

It would be great to try this, we can then rule out any network issues and put it down to Roaming not being active on your account. 

Katie

[Schockwave]

@ADRoberts , you go to settings ,, then Mobile service,  then Network Selection and switch off automatic and you can then try different networks to get it working.