06-02-2026 02:22 AM
I’ve landed in Bangkok and am not getting my data service. I did buy the roaming package.
any advice
mike
Solved! See the answer below or view the solution in context.
06-02-2026 03:06 AM
@Wiggy1406 : Can you make calls & texts?
Did you receive a Welcome text upon arrival?
As you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.
Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.
Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.
06-02-2026 03:06 AM
@Wiggy1406 : Can you make calls & texts?
Did you receive a Welcome text upon arrival?
As you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.
Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.
Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.
06-02-2026 03:10 AM