Roaming as add inclusive extra - what's the duration?

[EAW83]

Hello, my husband is on a SIM only old package with roaming included. He was away from 5/11/24 to 20/12/24 in Paris and then again from 6/1/25 and will be there until 5/3/25. What is the duration you can use your phone out of the country for please and when does it reset - is it when you come back to the UK or is there a set time break required for it to reset? Also, any idea why he's unable to call out on his mobile using the normal phone way? He's having to call everyone through whatsapp to make it work. TIA

[XRaySpeX]

It is subject to EE's Stable Link policy that you may use your phone abroad for no more than 2 months in any 4 month period. Beyond that EE will ask for an explanation & may restrict your usage or apply surcharges.