Roaming All-Inclusive Pass suddenly removed --

[sophievanw]

If anyone could help I would appreciate it. I had Roaming ROW as an all-inclusive extra, which up until now has worked fine in the USA. I'm currently in the USA. Yesterday, I received a notification that the Roaming all-inclusive extra has been switched to Roaming EU. I've tried for hours to switch this and to contact someone at EE but it's impossible to reach a human or to do this online. I need my phone for work and cannot use this without buying additional roam abroad passes (I already had to buy one so I could call EE). Suggestions are welcome. 

[comeocome]

Entirely agreed!!! The app, and initial communication to customers about benefits change are not clear at all. 

As for your point - I don’t understand why EE would care if customers are “changing the benefits too frequently”? A customer can only be in one place at a time. It will cost EE more for users to call EE/ message someone on their end for such a simple solution… more call volume/ staff costs here. 

[Lesley_W]

I can get this fed back @comeocome 

What plan are you on at the moment? Which extra did you previously had picked?

Lesley