Roam Abroad

[helenhenleycoac]

Hi,

I have paid for the roam aboard pass as I am in the USA. I have done this multiple times with no issue, but it is not working this time and I can't find a way to contact anyone. I need to be able to contact my elderly mother in the UK. Please help. Thank you

[helenhenleycoac]

I have paid for the Roam Abroad Pass as I am in the USA and need to be able to contact my elderly mother. I usually have no issues but this time it is not working and I can't find a way to contact ee. Please help.

[Leanne_T]

Hi there @helenhenleycoac 

Thank you for coming to the community. I will certainly see what we can do to help so you can stay in contact with your mother. 

Could I just check, do you have signal showing on the phone? 

Have you tried going into settings on the phone and manually searching and connecting to any available networks that show? 

Leanne 🙂

[XRaySpeX]

As  you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.