Mobile Services

Learn about and share tips on our network and the services we provide. Search for a topic or ask a new question.

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Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

6977 Posts

Mobile Data

A place to ask questions and share tips about using mobile data.

2027 Posts

SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

3769 Posts

Activity in Mobile Services

Resolved! Checking previous data usage

I am trying to find out how much data I used last month now that my data allowance has been reset. I looked at my bill but it didn't say (as I didn't use more than the limit I have). Is there a way to access this information on the app or otherwise?

SOS

I am currently on holiday in USA I have the roaming benefit add on included in my package. My service is on SOS I can’t call or do anything. Any ideas how I can fix this? I have already tried manual selecting a network and automatically selecting one...

No signal & data in my area!

My data doesn’t work in my house or around my area at all and I have no signal, I’ve constantly got 1 bar, sometimes none. I have to use WiFi calling, otherwise I don’t receive phone calls at all or they sound like garbage! They still sound like garb...

Violet_Zy by Established Contributor
  • 11 Views
  • 2 replies
  • 0 Helpful

Resolved! Voicemail alert but no voicemail messages

I have just returned from a trip abroad and since switching my phone back on I keep receiving a notification that I have a new voicemail, however when I call voicemail it says I have no messages. I’ve tried turning off badge notifications then switch...

DawnMc by Visitor
  • 7269 Views
  • 8 replies
  • 7 Helpful

Resolved! My calls and texts are from different numbers.

I recently ported my number to EE. When I make phone calls, it's from my number which I ported over, but when I send texts they come from a different number. People can only reply to texts on that number as well. If they phone it, it doesn't work. Do...

bluep by Explorer
  • 248 Views
  • 7 replies
  • 1 Helpful

Wi-fi Calling

I have a Motorola phone with 'wi-fi calling' available. It is an unlocked phone. I wish to use it on an EE Monthly account. I have Vodafone broadband at home. Can I use wi-fi calling in my home with this phone / ISPN with my EE SIM in my phone ?

Data usage abroad

I’m on holiday in France and I’m aware that there is a data cap of 50gb. I’m conscious that I don’t want to go over this limit, but I don’t know where to check how much I’ve used. I’m sure there used to be a place on the website where I could keep a ...

pwdebb by Explorer
  • 18 Views
  • 1 replies
  • 1 Helpful